TRACKING INFORMATIONYou can find your tracking number in an Order Confirmation letter, which had been sent out to an email address that has been provided when checking out.
To track your order, you can visit our courier’s website here.
As the receiver, it is your sole responsibility to track your order and provide necessary requirements to the customs or courier if required.
Order confirmation letter is emailed to you as soon as your order has been shipped: you will be provided with all the order information and tracking information.
ORDER CANCELLATION & CHANGES
AtThe Hemp Pipe our main goal is to make our customers happy: we are trying to achieve that by offering effortless shopping experience.
If you need to make any changes to your order after you've placed it, please contact us immediately. If your order has been successfully processed by our warehouse, we will be unable to make any changes.
Orders that have been fulfilled or shipped cannot be canceled.
WHEN WILL MY CREDIT CARD BE CHARGED?
Items Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. Your credit card will not be charged at the time you submit your order but will be authorized of order amount for verification purposes. The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping.
Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated.
CUSTOMS & TAXES
The prices which are displayed on our site are tax-free, that means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to it’s final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
For more information, please visit our FAQs page or if you have any questions, feel free to contact us.